Shipping Policy

Shipping Policy

Effective Date: October 1, 2025

This Shipping Policy explains how orders placed with The Comfort and Wellness Store ("Company," "we," "us," or "our") are processed, shipped, tracked, and delivered. Our goal is to provide a clear, transparent, and professional shipping experience so you know exactly what to expect when purchasing from us.

Website: https://thecomfortandwellnessstore.com

1. Scope of This Policy

This policy applies to all orders placed directly through our website. It covers shipping destinations, processing timelines, delivery methods, tracking, delivery issues, damaged or missing items, and address accuracy. This policy should be read in conjunction with our Return and Refund Policy.

2. Shipping Destinations

2.1 Current Shipping Locations

  • United States (Domestic Only)

2.2 Future Expansion

We are actively evaluating additional domestic and international shipping options. Updates will be posted on our website as new destinations become available.

3. Shipping Costs and Fees

3.1 Domestic Shipping (United States)

  • Standard Shipping: Free

  • White Glove / Enhanced Delivery: Additional charge based on product type, carrier, and dealer service level

White Glove delivery may include services such as in-home placement, room-of-choice delivery, packaging removal, and basic setup, depending on the product and carrier.

3.2 Cost Transparency

All applicable shipping charges are calculated and clearly displayed at checkout prior to payment. We do not add undisclosed or hidden shipping fees after purchase.

4. Order Processing

4.1 Processing Time

  • Orders are processed within 1–2 business days, Monday through Friday, excluding federal holidays.

4.2 Order Cut-Off Time

  • Orders placed before 5:00 PM EST will begin processing the same business day.

  • Orders placed after the cut-off time will begin processing the next business day.

4.3 Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next available business day.

Processing time does not include transit time.

5. Estimated Delivery Timeframes

5.1 Domestic Delivery Estimates

  • Standard Shipping: 3–5 business days after shipment

  • Expedited Shipping (when available): 1–2 business days after shipment

5.2 Delivery Time Disclaimers

Delivery estimates are not guaranteed and may be affected by factors outside of our control, including but not limited to:

  • Weather events or natural disasters

  • Carrier service disruptions

  • Remote or rural delivery locations

  • High-volume shipping periods

6. Shipping Methods and Carriers

6.1 Carriers Used

We partner with reliable, reputable carriers to ensure safe and timely delivery, including:

  • USPS

  • UPS

  • FedEx

  • Freight and specialty carriers for large or oversized items

Carrier selection is based on product size, weight, destination, and service level selected.

6.2 Freight and Large Item Deliveries

Some products may ship via freight service. These deliveries may require:

  • A delivery appointment

  • Adult signature at delivery

  • Curbside or threshold delivery unless White Glove service is purchased

Specific delivery details will be communicated once the item ships.

6.3 Shipment Insurance

All shipments are insured against loss or damage during transit. If an issue occurs, please notify us promptly so we may initiate a claim and assist with resolution.

7. Order Tracking

7.1 Tracking Information

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Direct tracking link

7.2 Tracking Your Shipment

You may track your order by:

7.3 Assistance With Tracking

If tracking information does not update or you need help locating your shipment, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Shipments

Delayed Deliveries: If your shipment has not arrived within the estimated timeframe, contact us at:

We will work directly with the carrier to determine the status of your shipment.

Lost Shipments: If tracking shows a package as delivered but you have not received it, please:

  1. Confirm the shipping address provided at checkout

  2. Check with neighbors, building management, or mail rooms

  3. Contact us for further assistance

8.2 Damaged Packages

Reporting Damage: If your order arrives damaged:

Resolution: Once verified, we will coordinate a replacement, repair, or refund depending on the circumstances and product availability.

9. Missing Items

If any items are missing from your shipment:

  • Contact us within 7 days of delivery

  • Provide your order number and details of the missing item(s)

We will investigate promptly and resolve the issue by shipping the missing item(s) or issuing a refund, as appropriate.

10. Returns and Refunds (Shipping-Related)

10.1 Return Window

Returns are accepted within 30 days of receiving your order.

10.2 Return Conditions

  • Items must be unused, undamaged, and in original packaging

  • Certain items (including personalized or perishable goods) may be non-returnable

10.3 Return Shipping Costs

  • Customer Responsibility: Return shipping costs unless the item is defective or incorrect

  • Company Responsibility: If the return is due to our error, we will cover return shipping

10.4 Refund Processing

  • Refunds are processed within 10 business days of receiving and inspecting the returned item

  • Refunds are issued to the original payment method

For full details, please refer to our Return and Refund Policy (link to be added).

11. Incorrect or Incomplete Addresses

11.1 Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delivery issues resulting from incorrect addresses.

11.2 Returned Shipments

If a shipment is returned to us due to an incorrect or incomplete address:

  • We will contact you to confirm the correct address

  • Additional shipping charges may apply for reshipment

12. Customer Service Contact Information

For shipping-related questions or concerns, please contact:

The Comfort and Wellness Store

Email: support@thecomfortandwellnessstore.com
Phone: (267) 313-6058

Business Address:
524 Hostetter Ln
Annville, PA 17003
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 6:00 PM EST

13. Policy Updates and Modifications

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed.

Thank you for shopping with The Comfort and Wellness Store.
We value your trust and are committed to delivering exceptional service from checkout to delivery.