Payment Policy

Payment Policy

Effective Date: October 1, 2025

This Payment Policy describes the accepted payment methods, processing procedures, security standards, and related terms for purchases made through The Comfort and Wellness Store ("Company," "we," "us," or "our") via https://thecomfortandwellstorestore.com (the "Website"). This policy is intended to provide full transparency and ensure a secure, compliant, and professional checkout experience.

1. Scope and Applicability

This Payment Policy applies to all purchases made directly through our Website. By submitting payment information and completing a transaction, you acknowledge that you have read, understood, and agreed to this Payment Policy, along with our Terms & Conditions, Shipping Policy, and Return & Refund Policy.

2. Accepted Payment Methods

We accept the following secure payment methods for online purchases:

2.1 Credit and Debit Cards

We accept all major U.S.-issued credit and debit cards, including:

  • Visa

  • Mastercard

  • Discover

  • American Express

How Card Payments Work:

  1. Select your preferred card option at checkout

  2. Enter your card details, including card number, expiration date, and CVV

  3. Payment information is transmitted securely via encrypted payment gateway

  4. Upon authorization, you will receive an order confirmation email

Card authorization does not guarantee order acceptance if additional verification is required.

2.2 PayPal

PayPal offers a secure and convenient way to pay online without sharing your financial details directly with us.

How PayPal Payments Work:

  1. Select PayPal as your payment method at checkout

  2. You will be redirected to PayPal’s secure login page

  3. Log in to your PayPal account and approve the transaction

  4. You will be returned to our Website with your order confirmation

PayPal payments are subject to PayPal’s own terms, conditions, and privacy practices.

3. Payment Authorization and Processing

All payments are subject to authorization and verification prior to order acceptance. We reserve the right to:

  • Decline or cancel transactions that fail authorization

  • Request additional verification before processing an order

  • Place a temporary hold on funds until verification is complete

Orders are not considered finalized until payment has been successfully authorized and processed.

4. Pricing Accuracy and Charges

  • All preserving prices are displayed in U.S. Dollars (USD)

  • Applicable taxes and shipping fees are calculated and displayed at checkout

  • You authorize us to charge the full order amount, including taxes and shipping, to your selected payment method

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Security and Data Protection

Your payment security is our highest priority.

5.1 Encryption and Secure Transactions

  • Our Website uses Secure Socket Layer (SSL) encryption to protect personal and financial information during transmission

5.2 PCI DSS Compliance

  • All payment processing is handled by PCI DSS–compliant payment processors

  • We do not store full credit card numbers or CVV codes on our servers

5.3 Data Privacy

  • Payment data is processed in accordance with applicable U.S. laws and industry standards

  • For details on data handling, please refer to our Privacy Policy

6. Payment Confirmation and Receipts

Upon successful payment, you will receive:

  • Order Confirmation Email with order details

  • Digital Receipt for your records

If you do not receive a confirmation email within 1 hour, please check your spam or junk folder. If the issue persists, contact Customer Support.

7. Currency and International Charges

  • All transactions are processed in U.S. Dollars (USD)

  • If your financial institution operates in a different currency, conversion rates and fees may apply

  • The Comfort and Wellness Store is not responsible for foreign exchange fees imposed by your bank

8. Fraud Prevention and Verification

To protect our customers and maintain a secure shopping environment, we actively monitor transactions for suspicious activity.

We reserve the right to:

  • Request additional documentation or verification

  • Cancel or place on hold orders suspected of fraud

  • Refuse service where unauthorized or fraudulent activity is suspected

Any confirmed fraudulent activity will be reported to the appropriate authorities.

9. Failed or Reversed Payments

If a payment fails, is reversed, or is subject to a chargeback:

  • The associated order may be canceled or suspended

  • Shipment may be delayed or stopped

  • Repeated chargebacks may result in account restrictions

Customers are encouraged to contact us before initiating a chargeback so we can resolve issues promptly.

10. Changes to Payment Methods

We reserve the right to add, remove, or modify accepted payment methods at any time without prior notice. Any changes will be reflected on this page and apply to future transactions only.

11. Compliance With U.S. Laws

All payment processing activities comply with applicable United States laws and regulations, including consumer protection, data security, and electronic payment standards.

12. Customer Support

If you have questions or experience issues related to payment, please contact us:

The Comfort and Wellness Store
Email: support@thecomfortandwellnessstore.com
Phone: (267) 313-6058

Mailing Address:
524 Hostetter Ln
Annville, PA 17003
United States

Customer Support Hours:
Monday–Friday, 9:00 AM – 6:00 PM EST

13. Policy Updates

We may update this Payment Policy periodically to reflect operational, legal, or technological changes. Updates take effect immediately upon posting to the Website. Continued use of the Website constitutes acceptance of the revised policy.

By completing a purchase on our Website, you confirm that you understand and agree to this Payment Policy.