Privacy Policy

Last Updated: November 16, 2025

1. Introduction and Scope

The Comfort and Wellness Store ("Company," "we," "us," or "our") operates this online store and website (the "Services") to provide customers with a curated wellness-focused shopping experience. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us.

Our Services are powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services. If there is any conflict between our Terms and Conditions and this Privacy Policy regarding the handling of personal information, this Privacy Policy shall control.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Definition of Personal Information

For purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Personal information does not include data that has been anonymized or de-identified such that it cannot reasonably be associated with an individual.

3. Categories of Personal Information We Collect

Depending on how you interact with the Services and as permitted by applicable law, we may collect and process the following categories of personal information:

Contact Information: Full name, billing address, shipping address, email address, and telephone number.
Payment and Financial Information: Credit or debit card details, payment method, transaction confirmations, billing information, and related payment data (processed securely by third-party payment processors).
Account Information: Username, password, account preferences, saved addresses, and settings.
Order and Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and order history.
Customer Communications: Information you provide when contacting customer support, submitting inquiries, reviews, or feedback.
Device and Technical Information: IP address, browser type, device identifiers, operating system, network information, and log data.
Usage and Interaction Data: Pages viewed, time spent on the site, navigation paths, and interaction with features or content.

4. Sources of Personal Information

We collect personal information from the following sources:

Directly from You: When you place an order, create an account, subscribe to communications, or contact us.
Automatically Through Technology: Via cookies, pixels, web beacons, and similar tracking technologies when you use the Services.
Service Providers: From vendors that perform services on our behalf, such as payment processors, shipping carriers, analytics providers, and IT support.
Business and Marketing Partners: Where permitted by law and consistent with this Privacy Policy.

5. How We Use Personal Information

We use personal information for legitimate business and operational purposes, including:

Order Fulfillment and Account Management: To process payments, fulfill orders, manage returns and exchanges, provide order updates, and maintain customer accounts.
Service Improvement and Personalization: To understand how customers use the Services, improve website functionality, and personalize product recommendations and content.
Customer Support and Communication: To respond to inquiries, provide assistance, and maintain our relationship with you.
Marketing and Promotions: To send newsletters, promotions, and relevant advertising communications, subject to your communication preferences.
Security and Fraud Prevention: To verify transactions, detect and prevent fraudulent or unauthorized activity, and protect the integrity of our Services.
Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and to enforce our policies and agreements.

6. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

Service Providers: To third parties that perform services on our behalf, including payment processing, shipping, data analytics, hosting, and customer support.
Shopify: Our e-commerce platform provider, which processes personal information to operate and improve the Services.
Marketing and Advertising Partners: To deliver relevant advertising and promotional content, subject to your rights and preferences.
Corporate Transactions: In connection with a merger, acquisition, sale of assets, or similar business transaction.
Legal Obligations: To comply with applicable law, court orders, subpoenas, or governmental requests.
With Your Consent: When you direct or authorize us to share information.

7. Relationship With Shopify

Our store is hosted on Shopify Inc. Shopify collects and processes personal information necessary to provide and improve the Services. Shopify may process your information across different jurisdictions. For more information about Shopify’s privacy practices and your rights, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze performance, personalize content, and deliver reminders and advertising. Details about these technologies and your choices are described in our Cookie Policy.

9. Third-Party Websites and Services

The Services may contain links to third-party websites or platforms not controlled by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

The Services are not intended for use by children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

Right to access and know what information we hold
Right to request deletion or correction
Right to data portability
Right to opt out of targeted advertising or the sale/sharing of personal information
Right to manage communication preferences

Requests may be submitted using the contact details below. We may verify your identity before processing requests, as permitted by law.

13. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses to protect such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

The Comfort and Wellness Store
524 Hostetter Lane
Annville, PA 17003, USA
Email: support@thecomfortandwellnessstore.com
Phone: (267) 313-6058